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Frequently Asked Questions
Please read our FAQ before sending us a message.
What is BETTERGOO ON THE ROCK INN ?
- betmatter.store is a online shopping mall . We play matchmaker, connecting the merchants selling that perfect something to shoppers looking for something perfect.
I’ve received the wrong product. What do I do next?
- We are so sorry that happened! Please send us an contact us. and we’ll fix it right away.
The item I want is out of stock. How long until it comes back?
- Each item is different so the timing varies. But please contact us with the item that’s out and we’ll check our fulfillment center for updated news on when it’ll be back.
What is your returns policy?
- We are happy to accept returns or exchanges for unused items within 30 days of purchase! However, we unfortunately cannot accept any items that were on sale. View our shipping and return policy here.
How long does shipping take?
- Most items take anywhere from 5 to 10 business days after you order to make it to you. With COVID affecting shipping times around the world though, we can’t always guarantee a timely delivery after it’s been released from our fulfillment center.